A Letter to My Customer Service Rep
If you happen to work as a Customer Service Rep, or one of those folks that take tech calls, here’s the best advice I can give you, other than being patient and sober, try not to let your co-worker’s background chatter filter through the line to my ears. I had this happen to me the other day. Here’s my letter in response, edited to protect the innocent and the guilty.
Dear Sir,
Yesterday I needed a little help with something. I gave you a ring. You were a pleasant chap. You were helping. Your co-workers were hooting it up in the background, but I can flow with distraction, and I was feeling confident in your ability to fix my problem. That is until I heard someone in the background say, “Yeah, he was probably high.”
Now could be “he” was high, as in on a ladder, but by the guffaws that followed the pronouncement I’m thinking “he” was stoned, and this was the cause for the round of jokes and chuckles at “his” expense. Now don’t get me wrong. I’m not a prude. There was a time in my life I was high everyday for months at a time. Those days have long since past, but if other people choose to spend their time ripping on a joint it won’t get me spitting on the sanctimonious blow-horn. I’m fine with it. I’d go so far as to suggest everyone get stoned once in awhile. It’s a good lubricant. Cleans out the pipes.
But the truth is, I don’t want a visual of my tech support banging down bong hits and passing the roach clip around the office. It sounds fun. Could be a place I’d enjoy working, but while engaged in solving my problem let’s try to keep to pot talk hidden from my ears. I enjoy clinging to the illusion that you’re the best at what you do. Once the hint of narcotics enters the picture that illusion is shattered.
So next time try aborting the drug talk when you’re on the phone with a customer. You’ll lose them at “high.” Every-time.
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